What is good issue management?

Using an issue management system like BIMcollab can save time, avoid mistakes and create transparency within a team. As powerful as BIMcollab’s issue management may be, if it is not used in a structured way the potential may not be reached.
By applying the points describe below, issue management can maximize it’s potential and bring you all the benefits it promises.
To achieve good issue management you will need to:

Clearly define issues

Create issues in your BIM application using the BCF manager Add-ons to provide a direct link to the components. This way the location can easily be retrieved in other applications. Describe the problem and actions in title and comments and assign to a team member. Add milestones and area’s to classify issues and sort them afterwards.



 

Share

The easiest way to share your issues is to connect your application to BIMcollab and sync changes to the team. By using the cloud, communication is handled automatically and issues are never lost.





Document

When actions are taken this can result in a change of status of an issue. Provide clear comments when changing status and re-assigning.

An issue status can be active, resolved or closed. A new issue is always active. When a resolution is implemented the status should be set to ‘resolved’. If the resolution is verified, an issue can be closed, if not, reactivated.



Note: For a more formal workflow it is possible to have a resolved issue’s resolution approved or rejected by one or more team members before being closed. See >> link?

 

Avoid separation in communication

Use the platform to communicate as often as possible. BIMcollab will automatically inform other stakeholders regarding changes by notification mail or dashboards. This way all actions are transparant and team members can contribute and respond if needed.
 


Avoid delays

When working, try to sync your changes the moment you finish your work. This way conflicts in communication are avoided


 

Avoid copies

Avoid using file based communication, like BCF, Navisworks files or Solibri files.This leads to manual tasks to incorporate issues in BIMcollab. This again, could lead to delay and possibly mistakes as issues become out of sync.

As powerful as BIMcollab’s issue management may be, if it is not used in a structured way the potential may not be reached.
By applying the points describe above, issue management can maximize it’s potential and bring you all the benefits it promises.