How do I activate BIMcollab ZOOM or a BCF Manager?

To activate your BIMcollab software you will need an activation key.

There are two ways to get an activation key:
  • You will receive an activation key automatically after being registered on any BIMcollab space including >
  • You request an activation key from our website >

When you start your software for the first time, you will be prompted to activate your license. 
Enter your personal activation key and click on activate:

To activate your software you must be connected to the internet. If your company makes use of a proxy server then you can enter your proxy settings by clicking on Settings.

Could not connect to the license server, how to proceed?

To complete the activation process (one-time action) you will need an internet-connection. If this connection is somehow blocked this message will appear.

It can be a proxy server which is blocking traffic to the license server. On Windows you can enter the proxy server settings manually in the Settings dialog.

On MacOS please ensure you have the proxy correctly configured in the ‘Network Preferences’.

I forgot my activation key, where can I find it?

You can find your activation key at the following location:

  1. Login to any BIMcollab space including
  2. Go to Menu > 'Getting started
  3. At the bottom right of the page you can find your personal activation key.

You can also ask us to send again your activation key from here.


How can I get the BCF Connector for Solibri?

In order to make use of the BCF Connector you will need to be granted a license by an admin in the Solibri Solution Center.

Once this has been done, the BCF Manager will be available to you on the Solution Center page in Solibri Model Checker from where you can install it.

The BCF Connector is a Solibri product and therefore does not require any further activation.

Can I use BIMcollab ZOOM or a BCF Manager in a Citrix / Roaming profile environment?

Yes. Starting with BCF Managers version 5 and BIMcollab ZOOM 2, the licensing system has been simplified for those working in a Citrix/Roaming Profile environment.

System administrators who wish to roll out BIMcollab software to multiple users can find more information here.

Why  do I get the message that all my licenses are in use?

When starting a BCF Manager or BIMcollab ZOOM you may receive the following message.

Every registered user is allowed to activate our software on up to 10 different computers with the same activation key. When you have exceeded this amount you are prohibited from activating any more computers.

In case where you are working in a Citrix type environment, each virtual machine you log into will be seen as a new computer and will use one of your activations.

In both cases you can contact BIMcollab Support via and request to add additional licenses to your activation key.

Citrix users can also contact their network administrator and ask to have a BIMcollab license rolled out to the network. Information on how to do this can be found here.


Why can’t I activate BIMcollab ZOOM or a BCF Manager on MacOS Mojave?

When trying to activate your BIMcollab software on MacOS Mojave you may receive the following error message.

This will occur when your computer is in a time zone other than Central European Standard Time.

The work around is:
  1. Set the time zone of your Mac to CEST
  2. Start your BIMcollab software and activate it or allow it to re-activate itself in the background.
  3. Set the time zone back to the correct setting