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Documentation & Support

Get all the information you need to manage BIM issues effectively

Live Support

Have a quick question? Connect one-on-one with one of our experts and get your answer in minutes.

Email Support

Stuck? Email the BIMcollab team and get an in-depth response. Always know exactly what you need to do.


The BIMcollab Help Center will support how to use our products. We have documentation and videos to answer your questions

Example project

Self-testing is an extremely effective way to learn. Play test and learn in our real life example project without any consequences.

Frequently Asked Questions

Can I also get a quote?

Yes. Before final confirmation you can print a quote or send it to another person for signing. Your order is automatically saved and can be confirmed later any time you want.

Free support via e-mail or live chat

We give direct support during office hours (European time zone) via live chat to help you step by step or by email within a working day.

Is a BIMcollab on-premise version available?

Yes, Although our data center and data security complies to the highest standards, it might be needed for some projects that the data is hosted in a specific country or on privately owned servers. For those cases we offer an on-premise version. Contact us for more details.

Is BIMcollab free for education?

We offer our solutions for free to schools and universities. Students all over the world can practice with BIMcollab Cloud, ZOOM and the BCF managers for free to learn optimal BIM workflows. Give your students a jump start on the job-market by educating state-of-the-art BIM software.

Just mail to and we'll set you up in a day!

What payment options are available?

We offer both yearly and monthly subscription plans, the invoice will be send by email and we offer the following payment options: Visa, MasterCard, Maestro, iDEAL and PayPal.

What is counted as a user?

You can create an unlimited number of users, but only the users set as active can login and are counted. You can upgrade or downgrade your plan any time via the dashboard in your space.

How fast can I start on my space?

When you purchase a private space it is a matter of a few European office hours to get you up and running.

Still not sure? Book a free demo

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